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Dragon Cycles Ltd  Ltd cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

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For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Dragon Cycles Ltd  Ltd. This Policy is incorporated into Dragon Cycles Ltd  Terms & Conditions and applies to information obtained by us through your use of the information, software, products and services made available through the Dragon Cycles Ltd  Ltd website (Website).

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Dragon Cycles Ltd  Ltd collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from Dragon Cycles Ltd  Ltd, we will collect and store your billing and credit card information. Dragon Cycles Ltd  Ltd may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

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Dragon Cycles Ltd  Ltd will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, mobile phone, post or e-mail.

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When you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

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Dragon Cycles Ltd  Ltd collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

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• operate the Website and deliver the services.

• communicate with you about the services you use, as well as respond to requests for assistance, including account verification support if you've having difficulty accessing your account. Dragon Cycles Ltd  Ltd will send a welcome email following registration to all registered users. We also periodically send service updates to registered users.

• display user content associated with your account and make sure it is available to you when you use our services.

• understand and improve how our users use and interact with our services.

• publicly disclose aggregated statistics regarding our users’ use of our services.

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Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact info@dragoncycles.wales  for more information.

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We will only disclose Personal Information to third parties for the purposes of completing a project we have already agreed and approved. 

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• These service providers may only access, process or store Personal Information pursuant to our instructions and to perform their duties to us, and in accordance with applicable laws and regulations

• when we have your explicit consent to share your Personal Information; or

• when we determine that disclosure is required to protect the rights, property, or personal safety of Dragon Cycles Ltd  Ltd and users of the Website, or to respond to warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities 

 

We disclose your personal information to third parties such as service providers. We also disclose your personal information when we have your explicit consent, or if we are required to do so by law.

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The Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

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One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

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• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as describe below

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If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

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If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Dragon Cycles Ltd  Ltd services or web pages you visit.

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For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

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Dragon Cycles Ltd  Ltd's website is designed to keep your personal information safe, however, we cannot guarantee the security of information transmitted over the internet or similar connection. You can do your part by keeping your password safe.

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Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

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If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you'll attempt to resolve the complaint with us first. Please contact us for more information.

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We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child's account.

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We will occasionally update this Policy to reflect company and customer feedback. Dragon Cycles Ltd  Ltd encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.

 

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